Contacting us

If you have any questions about identifications or our app, please contact our Support.

If you have any questions relating to your data processed during an identification or if you wish to exercise your data subject rights pursuant to Art. 12 GDPR, we kindly ask you to address your request direct to the partner for whom you have carried out or intend to carry out the identification.

As IDnow performs the identification as a processor on behalf of the respective partner (Art. 4 No. 8 GDPR) and acts exclusively and on the instructions of the relevant partner, IDnow is not legally permissible to implement the data subject rights directly without a corresponding authorization or instruction from the partner (Art. 28 GDPR).

IDnow does, of course, support the partner, fully and without delay, in the fulfilment of the data protection rights as soon as we receive a corresponding instruction from the partner.

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