The Wallet function allows you to easily verify your identity over and over again, without the need for a video interaction with one of our agents each and every time. It is automatically offered if the partner you are identifying for supports this feature.
After an initial identification was completed successfully, you will be asked to create a password for your wallet. For any subsequent identification you will just need to enter the password instead of performing another video identification.
The wallet is valid for 24 months. After 24 months you will be asked to complete another video identification to renew the wallet.
To delete a wallet, contact us using with the following information:
- Your full name
- Your date of birth
- Your place of birth
- Your address at time of the video identification
- The email address used for the wallet