What is a Wallet and how do I delete it?

The Wallet function allows you to verify your identity over and over again. You will only need to identify with an agent once every two years. This is only available if the partner you are identifying for supports this feature.

After an initial identification you can create a password for your wallet. Then you will only need to enter a password without the need for an interaction with an agent.

The wallet is valid for 24 months. After this period, you will need to complete another video identification.

To delete your wallet, you will need to request this from the partner for whom you created the wallet. IDnow performs identifications as a processor on behalf of the partner. We can legally only delete data with their expressed authorization (Art. 28 GDPR).

Your request to the partner must include all relevant information, including your full name and the email address used for the wallet.

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