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  2. I have questions regarding my identification
  3. FAQs

FAQs

  • How can I start my identification process?
  • How do I know if my identification was successful?
  • How good does my internet need to be?
  • How long does the Identification process take?
  • Is the identification process secure?
  • What can I do if I get stuck?
  • What can I do when my Ident-ID doesn’t work?
  • What do I need to start my identification?
  • What identification document can I use?
  • What is an Ident-ID?
  • What should I do if I receive an error message when trying to start my identification process?
  • Where can I get the App?
  • Which devices can I use to Identify myself?
Contact us

Auenstraße 100
80469 Munich, Germany

37th Floor, 1 Canada Square, Canary Wharf, London E14 5AA, United Kingdom

40 rue du Louvre
75001 Paris, France

Issues with your identification or our app? Contact our support.

Business hours

Ident-Center:
Monday – Sunday:
8.00 am – 00.00 am CEST

Sales:
Monday – Friday:
9.00 am – 6.30 pm CEST

IT:
24/7

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IDnow | The fastest way to verify your customer’s identity.